AIVO ASIA
Last Updated: February 11, 2026

AIVO ASIA provides AI-powered chatbot and automation services through various third-party messaging platforms including, but not limited to, Facebook Messenger, WhatsApp, Zalo, LINE, Telegram, and other messaging platforms (collectively, the “Messaging Platforms”).

This Privacy Policy explains how we collect, use, process, and protect your information when you interact with our chatbot services through these Messaging Platforms.

By interacting with our chatbot services, you agree to this Privacy Policy.

1. Information We Collect

When you communicate with our chatbot through Messaging Platforms, we may collect:

a) Information Provided by the Messaging Platform

Depending on the platform, this may include:

• Your display name

• Profile picture

• User ID (e.g., PSID, WhatsApp ID, Zalo ID, LINE ID)

• Locale or language settings

• Any other information made available by the platform according to its policies

b) Content You Provide

• Messages you send to the chatbot

• Images, documents, audio, or other files

• Responses to prompts, forms, or automated workflows

c) Technical & Usage Information

• Timestamps of interactions

• Interaction logs

• Device or platform metadata (if available)

2. How We Use Your Information

We use your information strictly to:

• Provide AI-generated responses

• Maintain conversation context

• Deliver automated services and support

• Improve chatbot performance and accuracy

• Monitor system security and prevent abuse

• Comply with legal obligations

We do not sell, rent, or trade personal data to third parties.

3. AI Processing

Messages may be processed by:

• AIVO ASIA’s internal AI systems

• Secure cloud infrastructure providers

• Third-party AI processing services integrated into our system

Data is processed securely and only for service functionality and improvement.

4. Data Sharing

We may share data only:

• With trusted service providers under confidentiality agreements

• When required by law or legal process

• To protect our rights, users, or system integrity

We do not use personal data for independent third-party advertising resale.

5. Relationship with Messaging Platforms

Our chatbot operates on third-party Messaging Platforms. Your use of those platforms is governed by their respective privacy policies and terms.

Examples include:

• Meta (Facebook Messenger, WhatsApp)

• Zalo

• LINE

• Telegram

• etc.

AIVO ASIA is not responsible for the data practices of these platforms.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Maintain conversation history (if applicable)

• Comply with legal obligations

• Resolve disputes

Data may be deleted upon verified request.

7. Data Deletion & User Rights

You may:

• Stop interacting with the chatbot at any time

• Block the chatbot within the Messaging Platform

• Request access or deletion of your data

• To request deletion:
  • Email: support@aivo.asia
  • Subject: Data Deletion Request
    • Please include: Your name ,The messaging platform used, Your messaging account ID (if known)
  • We will process verified requests within 30 days.

8. Security

We implement reasonable technical and organizational safeguards to protect your information. However, no system can guarantee absolute security.

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from children.

10. International Data Transfers

As a SaaS provider, data may be processed in countries outside your residence. We take appropriate safeguards to ensure lawful data protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of our services after updates constitutes acceptance.

12. Contact Information

AIVO ASIA
Email: support@aivo.asia
Website: https://aivo.asia